This Privacy Policy explains how HaleSpin Games Limited (“HaleSpin”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you access or use the website www.halespingames.com, mobile applications, or related services.
“Personal data” refers to any information that identifies or could reasonably identify an individual.
“Processing” refers to collecting, storing, using, disclosing, or otherwise interacting with personal data.
What We Collect
We may collect the following types of personal data:
Your name, email address, login credentials, and phone number
Date of birth, residential address, country of residence
Location and device information (e.g. IP address, browser, device type)
Account usage and interaction history
Communications (e.g. support tickets, voice calls, chat logs – may be recorded)
Purchase activity and limited payment-related information (e.g. verification docs – but not your full payment details, which are handled by our payment processors)
Why We Use Your Data
We use your personal data to:
Operate and maintain our platform
Provide and support your account
Deliver marketing communications (with opt-out rights)
Improve and personalize your experience
Verify identity and prevent fraud
Fulfill legal obligations
Conduct analytics, audits, and business reporting
Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent or object to processing
Opt out of targeted advertising
Lodge a complaint with a data protection authority
To exercise these rights, email us at dataprivacy@halespingames.com.
We use session and persistent cookies to improve functionality and analyze usage. You can control cookie settings in your browser. For more details, see our Cookie Policy.
We apply appropriate security measures, including encryption and access controls, to protect your data. Access is limited to authorized personnel only.
Our services are not intended for anyone under the age of 18. We do not knowingly collect data from minors.
We retain your data only for as long as necessary to fulfill the purposes described in this policy, unless longer retention is required by law.
We do not sell your personal data. We may share it only with:
Service providers under strict confidentiality
Legal authorities, if required
Affiliates or successors in the event of a company restructure
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
We may use cookies or similar tools to show you relevant ads based on your activity. You can opt out by contacting us.
We will never deny access, offer different services, or alter pricing based on your data privacy preferences.
If you have any questions about this Privacy Policy:
Email: dataprivacy@halespingames.com
Postal Address:
Privacy Policy Administrator
HaleSpin Games Limited
Alberta Covert Lane
Chelmarsh, Bridgnorth
England, WV16 6BH
We may update this Privacy Policy from time to time. Changes take effect once published on our website. We encourage you to review this page regularly.